At Mirage Vintage Studio, we want you to love what you ordered. If you're not satisfied with your purchase, you may request a return within 14 days of receiving your order, subject to the conditions below.

Cancellations

You may cancel your order free of charge before it ships or before a tracking number has been assigned.

To request a cancellation, please email us at support@miragevintagestudios.com as soon as possible.

Once a tracking number has been assigned, your order can no longer be cancelled.

Return Window & Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be:

• Unworn and unwashed
• In its original condition
• With tags attached
• In its original packaging

You'll also need your order number or proof of purchase.

Some custom, made-to-order, limited-drop, or final-sale items may have different return eligibility.

How to Start a Return

To request a return, please email support@miragevintagestudios.com and provide:

• Your order number
• The item(s) you'd like to return
• The reason for the return

Please do not send an item back before contacting Mirage Vintage Studio and receiving return instructions. Returns sent without prior approval may not be accepted.

Return Shipping Costs

You are responsible for return shipping costs when the return is due to:

• A change of mind
• The item not fitting
• Finding a better price elsewhere
• Ordering the wrong item by mistake

Mirage Vintage Studio will cover reasonable return shipping costs when:

• The item does not match its description or photos
• The wrong item was shipped
• The item arrived damaged
• The item has a manufacturing defect

Damaged Items

Please inspect your order as soon as it arrives.

If your item or package arrives damaged, please provide clear photos of:

• The damaged item
• The packaging
• Shipping labels

Please email the photos and a brief description of the damage to support@miragevintagestudios.com within 24 hours of delivery.

Damage claims reported after 24 hours may not be honored.

Manufacturing Defects

If your item has a manufacturing defect, please contact us at support@miragevintagestudios.com as soon as possible.

Please provide clear photo or video evidence of the defect so we can review your claim and determine the appropriate resolution.

Made-to-Order & Limited Drops

Some Mirage Vintage Studio pieces are released as limited, pre-order, or made-to-order runs.

Because these pieces may enter production specifically for your order, return eligibility may vary once an order has entered production or a limited drop has sold out.

Please check the applicable product page for any specific return restrictions before purchasing.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Custom products, special orders, or personalized items
• Items specifically identified as final sale
• Gift cards

Refunds

Once we receive and inspect your returned item, we'll notify you by email whether your refund has been approved or denied.

If approved, your refund will be processed to your original payment method within 3 business days.

After we process the refund, it may take up to 5 additional business days for the refund to appear on your bank or credit card statement, depending on your financial institution.

If you have not received your refund after this timeframe, please contact us at support@miragevintagestudios.com.

Shipping Timelines

Shipping and production timelines listed on product pages are estimates and may change due to circumstances outside our control, including:

• Production delays
• Material availability
• Shipping carrier delays
• Weather
• Other logistical issues

Contact Us

If you have any questions about cancellations, returns, refunds, damages, or defects, please contact us at:

Email: support@miragevintagestudios.com